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IMPLEMENT . MONITOR . MAINTAIN
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Day-to-day IT management can be time consuming to the IT department, who could be better utilized in their respective specialist abilities; and certainly a non-core function that could be neglected within those organizations without a dedicated IT department.
For this reason, MMC has developed TOTALcare – a revolutionary 24/7/365, pro-active management solution to your every IT infrastructure maintenance need.
Why Totalcare?
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Scalability & Flexibility –
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Our tailored service agreements cater for your individual requirements and budget.
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Security –
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PULSEware keeps an eye on your IT infrastructure 24/7/365 which over and above your standard security infrastructure provides that additional layer of protection for your IT assets and intellectual capital.
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Predictability –
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The TOTALcare service is provided at a fixed monthly rate which means reduced expenditure on IT maintenance and repair services in the medium-long term and the ability for you to accurately budget your IT maintenance needs.
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Reliability –
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Your IT infrastructure is more reliable and efficient as we detect problems before they arise and fix them before you are even aware of them!
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Accountability –
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The TOTALcare service is provided to you based on the ITIL Services Management Framework to which MMC subscribes. You can at last enjoy 100% peace-of-mind.
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Productivity –
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If you have an IT department, we alleviate the time that they spend on dealing with crises and maintenance issues, and if you do not have an IT department, TOTALcare enables you to focus on your core function - doing business - rather than worrying about your IT infrastructure.
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How we work:-
Through evaluating your core IT infrastructure and mapping all configured hardware and software, MMC is able to recommend a TOTALcare maintenance plan that is customized to suit your specific needs.
The TOTALcare Package
Click on any one of the buttons below to see how our TOTALcare services are positioned to help you:-
Proc-active Centralised Network Management
PULSEcentre is our dedicated TOTALcare software designed to monitor your IT infrastructure 24/7/365. With PULSEcentre MMC is able to deploy software upgrades and patches on a remote basis, as well as manage your anti-virus and spam software and eliminate security threats.
Dedicated Network Administration
PULSEnet manages your entire IT infrastructure according to the requirements of the ITIL services management framework. We manage your LAN/WAN, hardware architecture, software framework documentation and backup/disaster recovery management needs on a part remote and on-site basis as required. In addition we provide hardware and software installation and configuration services and provide hardware and software audits and a range of useful activity reports.
Virtual Information Management
Each of our clients is provided with a dedicated Account Manager who will ensure that all your IT management requirements are met. We pro-actively manage your hardware, software, IT Policy, Risk and Project Management requirements and provide forward planning through building customized technology roadmaps to ensure you are able to meet your current and future capacity needs in-line with your budgetary requirements.
24/7 Customer Care and Technical Support
With MMC each client query is managed professionally and swiftly through our advanced case management structure. Our ITIL service management framework based service desk provides you with a single point of contact to ensure personalized and efficient support whether you simply require desktop guidance or whether your query needs to be resolved on a remote or on-site basis.
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