Strategic Company Technology | Multi Media Computers

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OUR SERVICES

Consultation | Professional Outsourcing & Managed Services | Procurement

MMC has developed our service model to provide clients with the option of either a fully comprehensive outsourced service – where we effectively assume the role of your IT Department, or the provision of an individual aspect of our service that enables you to fulfill a deficient aspect within your IT Department. All technologies we recommend are based on our in-depth understanding of your business and are designed to achieve your operational growth & profit targets.

Consultation

ANALYSE . DESIGN . ADVISE

MMC consults with all clients to establish a thorough understanding of their needs before recommending technologies and services. Our in-depth experience in dealing with a diversity of industries and our thorough knowledge of management and business operations enables us to formulate IT solutions that meet our client’s strategic business objectives.

A dedicated team including an Account Manager and Technical Engineer is assigned to our client from the very first consultation and is responsible for managing the complete Client Care Cycle, including the design and proposal of solutions, implementation of technology and performance management.

Our consultative intervention successfully aligns our clients IT investment with their strategic business objectives.

Our Consultation Service includes:

Needs Analysis

	Understand business scope & strategic objectives
	Complete company technology survey

Detailed Audit

	In-depth automated and physical analysis of company systems and networks
	Inventory of hardware and software assets

Business Case Development

	Research client industry & applicable case studies/white-papers
	Research applicable hardware and software solutions according to research and detailed audit findings
	Design of integrated technology solutions to meet desired outcomes

Proposal of Solutions

	Provide detailed Audit and Asset Register
	Personal presentation of proposed software, hardware and on-going maintenance services

Professional Outsourcing and Managed Services

IMPLEMENT . MAINTAIN . REVISE

Our Outsourcing Service is our core solution, designed to provide you with the peace of mind that comes from having a specialised, dedicated team of professionals to maintain every aspect of your IT infrastructure. In addition, this service alleviates considerable resources relating to the management of IT staff, multiple outsourced vendors, as well as the associated financial outlay that would otherwise be required for salaries and multiple monthly bills.

Our Professional Outsourcing and Managed Services include:

Installation & Implementation

	Procurement & delivery of required hardware & software
	Installation/calibration of hardware and software required (as agreed to during proposal stage)
	Implementation of software and integration with client operations
	Implementation of software and integration with client operations
	Co-ordination of training as may be required
	Safe storage of Software Licensing, Product Keys and Warranties

Performance Management

	Pro-active, periodic remote systems monitoring from MMC premises
	Remote/on-site deployment of software upgrades
	Remote/on-site preventative systems maintenance
	On-demand telephonic Help Desk support as required
	Submission of monthly activity report to client
	System/data back-ups and safe storage

Client Business
Portfolio
Management

	Monthly client portfolio review & internal assessment of technology operations
	Regular personal contact with client to assess system efficacy
	Periodic client business strategy review, consultation and recommendation of new/improved technologies as/when required
	Alert client (with good notice) when technology due to expire/reach end of life status and recommend upgrade/replacement technologies

Procurement

EVALUATE . PROSPECT . DELIVER

MMC has developed long-standing, valuable partnerships with vendors supplying a wide range of hardware and software technologies. As such we are able to provide our clients with the best possible options for technologies that meet their operational, as well as budgetary requirements.

Our Procurement Service includes:

Order & assessment

	Discuss & assess client operational & budgetary requirements
	Place order (within CRM system)

Evaluate & propose

	Locate suitable product options in-line with client requirements
	Provide client with available product options & discuss efficacy of proposed solutions
	Place order for required product and advise delivery time/date

Deliver

	Deliver order to client premises
	Retain and store applicable product warranty for possible future reference