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Ensuring consistent client satisfaction is of paramount importance to the management and staff of MMC. We recognise that our clients rely on us to provide them with long-term, reliable services that are based on our in-depth business knowledge and advanced IT management skill-set. As such we are committed to cultivating transparent, supportive relationships with our clients that are based on their confidence in our ability to provide consistently optimal IT management service levels (based on the ITIL Service Management Framework) and our flexibility to deliver leading solutions that optimise business processes in line with their continued growth and transformation strategies.
The ITIL Service Management Framework
The services that we at MMC offer, are delivered in accordance with the framework of best practices as recommended by ITIL (IT Infrastructure Library).
This provides our clients with the peace of mind that comes from the assurance that they are dealing with an outsourced IT service provider that ensures the highest service and quality standards throughout all aspects of the IT life-cycle.
The following areas of our service are governed:-
1. Service Support
- Service Desk / Service Request Management
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
2. Service Delivery
- Service Level Management
- Capacity Management
- IT Service Continuity Management
- Availability Management
- Financial Management
3. ICT Infrastructure Management
- ICT Design and Planning
- ICT Deployment
- ICT Operations
- ICT Technical Support
4. Security Management
5. The Business Perspective
6. Application Management
7. Software Asset Management
8. Planning to implement service management
9. Small-Scale Implementation
- ITIL Service Strategy
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operation
- ITIL Continual Service Improvement
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