TotalCare© Plans

Choose from the TotalCare© service plan that suits your needs:

TotalCare© is MMC’s comprehensive IT management solution aimed at eliminating IT problems and reducing the cost of managing, monitoring and maintaining your business critical IT systems.

Customised to suit your particular needs, TotalCare© comprises 5 basic categories of IT service:

  • Desktop Management
  • Proactive Server Management
  • Network Administration
  • Offsite Backup
  • Technology Consulting
Features
TOTALcare© Advantage TOTALcare© Plus
Technology Consulting

  • CIO
  • Strategic Planning
  • IT Governance and Policy Management
  • Hardware and Software Asset Management
  • Cloud Management
  • Technology Roadmaps
  • IT Solution Designs
X X
Proactive Server Management

  • 24/7 Remote Monitoring and Alerting
  • Unlimited service calls both remote and on-site (M-F, 7-6)
  • Security Patch Management
  • Backup Monitoring, Administration and Restore
  • Anti-virus Management
  • Firewall Management
X X
Network Administration

  • Dedicated Network Administrator
  • Monthly Executive Reporting
  • Network Documentation
  • License/ Warranty Management
X X
Desktop Management

  • Unlimited Remote Service Desk (M-F, 7-6)
  • Unlimited On-site service calls (M-F, 7-6)
  • Anti-virus Management
  • Security Patch Management
  • Desktop Optimisation
X
Offsite Backup 10GB
Let’s Do It! Let’s Do It!

What’s the difference?

TotalCare© ADVANTAGE provides you with unlimited desktop support. Although you may have IT support staff on site, remote IT support is by far the quickest and most cost effective method to resolve the vast majority of IT issues.

Offsite backup provides you with that additional peace-of-mind that comes from knowing that your entire IT infrastructure has been replicated at a secure offsite location. In the event of an unavoidable disaster (such as a natural disaster), this service is indispensable.

What to expect
  • "MMC has assisted us by implementing a far more efficient internet solution which has significantly improved our internet connectivity and enhanced our internal platform."
    CFO – Palliative Care Organisation
Benefits
  • Eliminate IT Problems
  • Reduce the cost of managing, monitoring and maintaining your business critical IT systems